We are recruiting for a new position at the
Garfield Center that would be a terrific opportunity for the right person.
If you know of someone internal or external who
might be a good fit, please pass along and have
them apply online. Job code is 121794
Job Description
Innovation Advisor - Garfield Center - San Leandro, CA
(Job Number: 121794)
No matter what your job title, the work you do at
Kaiser Permanente supports the health and
well-being of our members. All 8.7 million of
them. That’s because each of us—from our
financial professionals and IT team members to
our RNs and physicians on the front line of
care—shares a commitment to providing the best
possible care experience. With locations across
the United States, we offer the opportunity to
build a rewarding career in an environment that
supports your success. Join us and put your beliefs into practice.
Description
Innovation Advisor
Kaiser Permanente/Garfield Center
San Leandro, CA
The Garfield Center is a truly unique place; it
is Kaiser Permanente's hands-on innovation lab
that enables KP doctors, nurses and experts to
come together to evaluate and test new
technologies, workflows and physical
spaces. Located in a converted warehouse, the
Garfield Center has Hollywood style "movie sets"
that are mocked up inpatient, outpatient and home
environments. Kaiser Permanente was named the
5th most innovative health care company by Fast
Company magazine and 75 media stories have
covered the Garfield Center. With all of this
attention, it's a pretty busy place. The Garfield
Center has hosted over 38,000 visitors from over 40 countries since 2006.
The expert innovation community has used the
Garfield Center as their playground to ideate,
prototype and spread/disseminate ideas throughout
the organization. But as we enter our sixth
year, demand has grown to provide design and
consultation support for novice and first time
innovators. The new innovation advisor role is
intended to launch a new service to help novice
innovators. In this role, the innovation advisor
will design and consult with novice innovators to
design an engagement. This may include acting as
a "broker", introducing customers to other
internal and external services that may culminate
in an event at the Garfield Center. This service
was prototyped in 2011, but the innovation
advisor will still need to fine tune the
offering and ways to document the value of services provided.
We're looking for a unique individual who is
grounded in the realities of health care,
bringing his or her background in organizational
behavior/design to help novice innovators. This
person will ideally have some experience with
innovation methods or be willing to add them to
their toolkit. Balancing the creative side, this
person also brings the good discipline of clearly
developing a scope of work and articulating roles and responsibilities.
Essential Functions:
· Develop an intake process to filter
requests and ensure fit with strategic priorities.
· Assess customer needs to shape a
meaningful, interactive innovation engagement
that will likely include connections with other
internal or external resources.
· Develop a scope of work for
engagements, outlining key milestones, roles and
responsibilities. The innovation advisor consults
and designs, rather than assuming an ownership or project management role.
· As part of Garfield Center based
events, design and facilitate short, relevant
interactive modules on design and innovation
skills at (such as appreciative inquiry,
ideation, creativity, storytelling, prototyping, etc.)
· Partnering with the customer, ensure
that lessons learned and value are captured and
can be connected and shared with others
· Continue to adapt and improve new
service offerings based on changing customer needs and feedback
· Document the outcomes and value of
innovation events creatively through varied
mediums and channels - interactive presentations, social media
· Partner with designers that will build end products.
· Participate in the DIG (Design and
Innovation Services) collaborative work,
developing joint service offerings and launching them.
· Network internally to connect
innovators, tools and resources together.
· Other projects at the discretion of the Garfield Center director.
· In collaboration with several other
design and innovation teams at KP, adapt expert
level innovation content for novice users at the
Garfield Center (such as appreciative inquiry,
ideation, creativity, storytelling, prototyping, etc.)
Qualifications
Basic Qualifications:
• Total of ten (10) years, to include three (3)
or more years in a consulting role.
• Five (5) years experience in healthcare
environment or five (5) plus years of experience
working in a department relevant to the current posting.
• Bachelor's degree in health care administration or related discipline.
• Preferred certification or advanced
qualification by third party association that
matches the function or field applicable to the business discipline
• Preference for certification by professional society or industry group.
• Comment: Consultants make recommendations,
operational managers make decisions.
You are a fit for this role if:
· You are energized working with groups
because you have great facilitation and public
speaking skills. You may have a background in
organizational behavior or design. If your
existing toolkit doesn't include design tools, you are open to learning them.
· You have a consulting mindset which
allows you to both strategize with customers to
scope effective innovation engagements and manage the launch of new services
· You can articulate and teach basic
skills related to design thinking and innovation
such as insights/observation, storytelling,
brainstorming, and prototyping. Design background highly desirable.
· You complement your creative side by
clearly defining a scope of work with your
customers, clarifying roles and responsibilities.
· It excites you to work with novice
innovators, meeting them where they are;
providing consultation and design rather than doing the work for them.
· You understand the power of social
media and have experience communicating through a
variety of channels. You can manage creative
types to actually develop end products.
· You play extremely well with others.
This is really important at Kaiser Permanente and
in this role in particular, because to be
effective, you'll have to develop trust and
relationships with others. The ability to build
strong networks is a really key part of our culture.
· You get what it means to work in the
highly complex and fragmented health care
industry because you've lived it. Familiarity or
experience in an operational healthcare
environment (outpatient, inpatient or home care) is extremely important.
· You view improvement efforts to be
equally as valuable as innovation and speak that
language too. Exposure or experience using a
health care improvement methodology (e.g. the
Kaiser Permanente Improvement Institute or from
Institute for Health Improvement) is highly desirable.
· You have the unique ability to work
with both senior executives and front line staff,
flexing your messages and tools
effortlessly. You have the knowhow and chutzpah
to proactively engage diverse stakeholders based
on the needs of an engagement.
· You believe that innovation isn't just
a sport for the elite. You find delight engaging
with novice users and creating curriculum and
experiences to develop innovators at scale within a large organization.
· You are comfortable trying new things,
testing unfamiliar concepts and approaches, in
order to learn and continuously improve
· And finally - you can laugh at yourself
and with others. After all, its not brain surgery….
Job Location:
· 90% of work will occur physically at the Garfield Center
· Minimal travel - enough to keep it
energizing, but to be clear, this is not a field job
Other Important Details
· This is a two year, duration position with full benefits.
· The role reports to the Garfield Center Director
· Extended innovation partners you will
work with include the Innovation Consultancy,
Innovation and Advanced Technology, and NFS Innovation teams.
Primary Location
: California-San Leandro-Sydney Garfield Design Center 590 Whitney St.
Scheduled Hours (1-40)
: 40
Shift
: Day
Working Days
: Mon - Fri
Working Hours Start
: 8:00 AM
Working Hours End
: 5:00 PM
Schedule
: Full-time
Job Type
: Standard
Employee Status
: Regular
Employee Group
: Salaried Employees
Job Level
: Individual Contributor
Job
: Consulting Services / Project/Program Management (Non IT)
Public Department Name
: Sidney R. Garfield Health Care Innovation Center
Travel
: Yes, 10% of the time
External hires must pass a background check/drug
screen. We are proud to be an equal opportunity/affirmative action employer.
Jennifer Liebermann
Director, Sidney R. Garfield Health Care Innovation Center
Kaiser Permanente
590 Whitney Street
San Leandro, CA 94577
Visit us online: kp.org/innovationcenter
twitter.com/kpgarfield
The Garfield Center - where innovation thrives!
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Received on 2012-03-13 15:11:03